---
title: Reviewing problems members report | Pairc Goodman
description: See the problem reports members send from the site and keep track of what happens to them.
canonical: https://pairc-goodman.com/help/admins/admin_help/admin_support_reports
generated: 2026-10-24T02:15:36.121Z
---Help Centre and AI assistant

# Reviewing problems members report

See the problem reports members send from the site and keep track of what happens to them.

---

Members can press **Help & support** on the site to tell you something is not working. Their reports arrive on the **Support Reports** page. Each report shows what kind of request it is: a problem, a question, an account or sign-in problem, or a suggestion.

Open **Platform Operations** in the admin menu and press **Support Reports** . The number of open reports also appears at the top of the admin panel.

## Looking at a report

1. Filter the list by status if you want, such as Open or Triaged.
2. Press Review on a report.
3. Read what the member wrote and which page they were on.

## Keeping track

- Set the Status: Open, Triaged, Resolved or Closed.
- Choose an Assignee to look after it.
- Write Triage notes about what you found or did.
- Press Save triage.

## Passing it on

Some reports are about a fault in the platform itself. Press **Copy engineering handoff** to copy a summary, including technical details, and send it to the platform team.

If a member reports a problem, let them know you have seen it. It helps people trust the service.

[Go to this page](/admin/support-reports)

## More guides in this topic

[Writing your own Help Centre questions](/help/admins/admin_help/admin_help_faqs)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)