---
title: Handling a member's request about their data | Pairc Goodman
description: Record and deal with requests to see, move or delete a member's personal data.
canonical: https://pairc-goodman.com/help/admins/admin_members/admin_data_requests
generated: 2026-10-24T02:14:40.552Z
---Managing members

# Handling a member's request about their data

Record and deal with requests to see, move or delete a member's personal data.

---

Members can ask what data you hold about them, ask for a copy, or ask you to delete it. You track these requests on the **GDPR Requests** page.

1. Open Enterprise in the admin menu and press GDPR Dashboard.
2. Open the list of requests. Each one shows its Type, Status and Deadline.
3. Press View details on a request.

## Working on a request

- Assign: give the request to a member of your team.
- Start processing: show that work has begun.
- Add note: record what you have done.
- Generate export: create a copy of the member's data. You see Export available when it is ready.
- Mark complete: finish the request.
- Reject: refuse the request. You must give a reason.

If someone asks you by email or phone, press **Create request** to record it here.

Marking a deletion request complete erases the member's account and personal data. This cannot be undone. Check you have the right person first.

Keep an eye on the **Deadline** . The page warns you when a request is overdue.

[Go to this page](/admin/enterprise/gdpr/requests)

## More guides in this topic

[Finding a member](/help/admins/admin_members/admin_find_member) [Approving new members](/help/admins/admin_members/admin_approve_members) [Making someone a broker or an admin](/help/admins/admin_members/admin_change_role) [Suspending, banning or reactivating a member](/help/admins/admin_members/admin_suspend_ban) [Deleting a member's account](/help/admins/admin_members/admin_delete_member) [Adding members yourself](/help/admins/admin_members/admin_add_members) [Helping a member who cannot sign in](/help/admins/admin_members/admin_sign_in_help) [Setting up the welcome steps for new members](/help/admins/admin_members/admin_onboarding_steps) [Checking members' identity](/help/admins/admin_members/admin_identity_verification) [Keeping notes, tasks and tags about members](/help/admins/admin_members/admin_crm_notes)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)