---
title: Helping a member who cannot sign in | Pairc Goodman
description: Send a password reset, resend emails or reset two-factor sign-in for a member.
canonical: https://pairc-goodman.com/help/admins/admin_members/admin_sign_in_help
generated: 2026-10-24T02:14:26.716Z
---Managing members

# Helping a member who cannot sign in

Send a password reset, resend emails or reset two-factor sign-in for a member.

---

Most sign-in problems can be solved from the member's details page.

1. Open Users and find the member.
2. Press the three-dot button on their row, then Edit.
3. Scroll to Account Actions.

## Your options

- Send Password Reset: emails the member a link to choose a new password. This is usually the best choice.
- Set Password: lets you type a new password for them. Tell them the password in a private way and ask them to change it.
- Resend Welcome Email: sends the welcome email again.

If the member never confirmed their email address, look at the **Email activation** area on the same page. Press **Resend verification email** to send the link again.

## Lost access to two-factor sign-in

If the member used an authenticator app and has lost their phone, you can reset it.

1. On the Users page, press the three-dot button on their row.
2. Press Reset 2FA. This only appears if they use two-factor sign-in.
3. Write a reason, including how you checked that you are really talking to the account holder.
4. Confirm.

Always check a person's identity before resetting their sign-in. Someone may be pretending to be them.

[Go to this page](/admin/users)

## More guides in this topic

[Finding a member](/help/admins/admin_members/admin_find_member) [Approving new members](/help/admins/admin_members/admin_approve_members) [Making someone a broker or an admin](/help/admins/admin_members/admin_change_role) [Suspending, banning or reactivating a member](/help/admins/admin_members/admin_suspend_ban) [Deleting a member's account](/help/admins/admin_members/admin_delete_member) [Adding members yourself](/help/admins/admin_members/admin_add_members) [Setting up the welcome steps for new members](/help/admins/admin_members/admin_onboarding_steps) [Checking members' identity](/help/admins/admin_members/admin_identity_verification) [Keeping notes, tasks and tags about members](/help/admins/admin_members/admin_crm_notes) [Handling a member's request about their data](/help/admins/admin_members/admin_data_requests)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)