---
title: Making sure vetted-only contact works | Pairc Goodman
description: Check your setup so members who asked for vetted-only contact do not become impossible to reach.
canonical: https://pairc-goodman.com/help/admins/admin_safeguarding/admin_vetted_contact
generated: 2026-10-24T02:16:04.061Z
---Safeguarding

# Making sure vetted-only contact works

Check your setup so members who asked for vetted-only contact do not become impossible to reach.

---

Some members choose to be contacted only by vetted members. The platform protects them strictly. If your setup is incomplete, nobody can contact them at all, and they stop appearing in matches.

The member is not told. So it is important to check your setup.

## What must be in place

1. A jurisdiction is chosen. In the Broker Panel, open Vetting confirmations. The Jurisdiction must show a place, not "Safeguarding jurisdiction not configured". Until one is chosen, every page of the Broker Panel and the admin panel shows a notice saying so.
2. The jurisdiction supports vetted contact. If the page says "This jurisdiction does not yet have a supported contact-vetting policy", vetted-only contact cannot work. Deactivate any option that uses Vetted members only.
3. The options match the jurisdiction. Each Vetted members only option must require the same vetting type as your jurisdiction. Applying the matching Country Preset does this for you.
4. Vetting is recorded. Brokers record vetting for members who may contact vetted-only members. They do this in Vetting confirmations with Confirm safeguarding certification.

## Warning signs

If the **Vetting confirmations** page says "An administrator must select the safeguarding jurisdiction before confirmations can be recorded", step 1 is missing. Fix it straight away.

Never upload certificates, certificate numbers or criminal record details. Record only your community's decision.

[Go to this page](/broker/vetting)

## More guides in this topic

[Setting up safeguarding for your community](/help/admins/admin_safeguarding/admin_safeguarding_setup) [Choosing the safeguarding questions members see](/help/admins/admin_safeguarding/admin_safeguarding_options)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)