---
title: Welcoming new members | Pairc Goodman
description: A warm start helps new members make their first exchange.
canonical: https://pairc-goodman.com/help/brokers/broker_good_practice/broker_welcoming_members
generated: 2026-10-24T02:12:57.339Z
---Good practice for brokers

# Welcoming new members

A warm start helps new members make their first exchange.

---

The first few weeks decide whether a new member stays. A friendly broker makes a big difference.

## When you approve someone

- Approve new members promptly. People lose interest if they wait.
- Send a short welcome message. Press Send Message from their row in Members.
- Offer a phone call or a meeting if they would like help getting started.

## Helping them take their first step

- Help them add a clear profile and one or two listings: something they can offer and something they would like.
- Suggest a simple first exchange with a friendly, experienced member.
- Tell them how hours work: one hour given earns one hour to spend.

## Following up

- Use Onboarding to see where new members get stuck.
- Check the Onboarding incomplete and Never logged in tabs in Members every week.
- Add a note with the category Onboarding when you contact someone, so other brokers know.

Do not rush people. Some members take a while to feel confident. A kind word often matters more than any feature.

[Go to this page](/broker/members)

## More guides in this topic

[A simple daily routine for brokers](/help/brokers/broker_good_practice/broker_daily_routine) [Helping members exchange time fairly](/help/brokers/broker_good_practice/broker_fair_exchanges) [Helping members stay safe](/help/brokers/broker_good_practice/broker_safe_exchanges) [Keeping members' information private](/help/brokers/broker_good_practice/broker_privacy_records)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)