---
title: Looking after members | Pairc Goodman
description: Approve new members, keep notes, help people with their accounts and correct balances.
canonical: https://pairc-goodman.com/help/brokers/broker_members
generated: 2026-10-24T02:10:13.748Z
---1. How do I approve a new member?New registrations wait in the Pending tab until a broker or admin approves them.
2. Finding and filtering membersSearch the member list and use tabs to find people who are pending, suspended or have never signed in.
3. Viewing a member's full recordThe member record brings together their status, balance, compliance records, notes and account actions.
4. Keeping private notes about a memberNotes help brokers share context. Members cannot see them.
5. Suspending or reactivating a memberSuspending stops a member signing in. You can reactivate them later.
6. Helping a member who cannot get into their accountResend a verification email, send a password reset, or reset two-factor sign-in for a member.
7. How do I correct a member's time balance?Add or remove hours from a member's balance, with a reason the member can see.
8. Supporting members who find technology hardPractical ways to help members who struggle with the website, and what the site does not let you do for them.

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