---
title: Supporting members who find technology hard | Pairc Goodman
description: Practical ways to help members who struggle with the website, and what the site does not let you do for them.
canonical: https://pairc-goodman.com/help/brokers/broker_members/broker_supporting_members
generated: 2026-10-24T02:10:41.812Z
---Looking after members

# Supporting members who find technology hard

Practical ways to help members who struggle with the website, and what the site does not let you do for them.

---

Some members find websites confusing or stressful. You can make a big difference by being patient and practical.

## Ways to help

- Use the Never logged in and Onboarding incomplete tabs in Members to find people who may be stuck. Offer a phone call.
- Sit with the member, or talk them through each step on the phone. Let them press the buttons themselves where they can.
- Send a password reset or a verification email for them from their record.
- With their permission, correct small mistakes in their profile, such as a spelling error in their name.
- Suggest the accessible version of the site if your community offers one. It is simpler and works well with screen readers.
- Write a note on their record about what helps them, such as "prefers phone calls".

## What you cannot do for them

The Broker Panel does not let you post listings, send messages or record exchanges as if you were the member. Every action a member takes must come from their own account.

Never ask for a member's password, and never sign in as them.

## Family members and carers

A member can link their account with a family member or carer they trust. The member does this themselves from the **Linked** tab in their **Settings** . The linked person can then help in the ways the member agrees to. This is the member's choice. Brokers cannot set it up for them.

## More guides in this topic

[How do I approve a new member?](/help/brokers/broker_members/broker_approve_new_members) [Finding and filtering members](/help/brokers/broker_members/broker_members_list) [Viewing a member's full record](/help/brokers/broker_members/broker_member_details) [Keeping private notes about a member](/help/brokers/broker_members/broker_member_notes) [Suspending or reactivating a member](/help/brokers/broker_members/broker_suspend_member) [Helping a member who cannot get into their account](/help/brokers/broker_members/broker_account_help) [How do I correct a member's time balance?](/help/brokers/broker_members/broker_adjust_balance)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)