---
title: Suspending or reactivating a member | Pairc Goodman
description: Suspending stops a member signing in. You can reactivate them later.
canonical: https://pairc-goodman.com/help/brokers/broker_members/broker_suspend_member
generated: 2026-10-24T02:10:31.575Z
---Looking after members

# Suspending or reactivating a member

Suspending stops a member signing in. You can reactivate them later.

---

Suspending a member stops them signing in and taking part. It is reversible.

## Suspending

1. Open Members and find the member.
2. Press the three-dot menu on their row and choose Suspend.
3. Read the message and press Suspend to confirm.

The member gets a notification. Write a note on their record explaining why, so other brokers understand.

## Suspending several members

Tick the box next to each person and press **Suspend selected** .

## Reactivating

1. Press the Suspended tab.
2. Press the three-dot menu on the member's row and choose Reactivate.

The member can sign in again and is told their account is active. Press **Reactivate** only once: each press sends them another message.

## Limits

- You can only suspend and reactivate ordinary members. You cannot change another broker's or an admin's account.
- If an admin banned a member, only an admin can reactivate them.

Suspension is a serious step. For a safeguarding concern, follow your community's safeguarding process first. You may only need to turn off the member's messaging, which you can do from **User Monitoring** .

[Go to this page](/broker/members)

## More guides in this topic

[How do I approve a new member?](/help/brokers/broker_members/broker_approve_new_members) [Finding and filtering members](/help/brokers/broker_members/broker_members_list) [Viewing a member's full record](/help/brokers/broker_members/broker_member_details) [Keeping private notes about a member](/help/brokers/broker_members/broker_member_notes) [Helping a member who cannot get into their account](/help/brokers/broker_members/broker_account_help) [How do I correct a member's time balance?](/help/brokers/broker_members/broker_adjust_balance) [Supporting members who find technology hard](/help/brokers/broker_members/broker_supporting_members)

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