---
title: Why are messages copied to brokers? | Pairc Goodman
description: Which messages are copied for review, what you can see, and what members are told.
canonical: https://pairc-goodman.com/help/brokers/broker_safeguarding/broker_message_review
generated: 2026-10-24T02:11:30.866Z
---Safeguarding

# Why are messages copied to brokers?

Which messages are copied for review, what you can see, and what members are told.

---

Your community can copy some members' messages to brokers so you can check that people are safe. The message is still delivered normally. The copy goes to [Messages](/broker/messages) for review.

## Why a message is copied

Each copy shows a **Copy Reason** :

- First Contact: the first message between two members
- New Member: a message from someone who joined recently
- High Risk Listing: a message about a listing tagged high or critical risk
- Flagged User: a message to or from a member under monitoring
- Random Sample: a message chosen at random for spot checks

Which of these apply depends on the settings in [Configuration](/broker/configuration) .

## What you can see

When you open a copied message, you see it together with the messages that came before it in the same conversation, up to the 50 most recent. Messages sent after it are not shown. Earlier messages appear even if they were not copied. For a group conversation, you see the group's earlier messages. A message the sender has changed is marked **edited** .

## What members are told

When message copying is switched on, members see a notice in their conversations. It says messages may be reviewed by a coordinator for safeguarding.

## Your responsibility

- Read only what you need to make a decision.
- Never share what you read, except with your safeguarding lead or when the law requires it.
- Opening a copied message is recorded, and so are your review decisions, with your name.

[Go to this page](/broker/messages)

## More guides in this topic

[How safeguarding works in the Broker Panel](/help/brokers/broker_safeguarding/broker_safeguarding_overview) [What happens when a member chooses a safeguarding option?](/help/brokers/broker_safeguarding/broker_member_safeguarding_choices) [Changing the safeguarding options members can choose](/help/brokers/broker_safeguarding/broker_safeguarding_options) [When a member asks for coordinator help](/help/brokers/broker_safeguarding/broker_coordinator_help) [How do I review a copied message?](/help/brokers/broker_safeguarding/broker_review_message) [Using the Review Archive](/help/brokers/broker_safeguarding/broker_review_archive) [Placing a member under monitoring](/help/brokers/broker_safeguarding/broker_user_monitoring) [How do I record a vetting decision?](/help/brokers/broker_safeguarding/broker_vetting_confirm) [Revoking a vetting decision or answering a review request](/help/brokers/broker_safeguarding/broker_vetting_revoke_review) [What is on the Safeguarding page?](/help/brokers/broker_safeguarding/broker_safeguarding_page) [What should I do if I am worried about a member?](/help/brokers/broker_safeguarding/broker_worried_about_member)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)