---
title: What happens if we disagree about the hours? | Pairc Goodman
description: What happens when members confirm different hours, and what a coordinator can do in the Broker Panel.
canonical: https://pairc-goodman.com/help/members/exchanges/exchange_disputes
generated: 2026-10-24T02:06:30.418Z
---Exchanges

# What happens if we disagree about the hours?

What happens when members confirm different hours, and what a coordinator can do in the Broker Panel.

---

If you and the other member confirm hours that are too far apart, the exchange is marked **Disputed** . The page says "There is a disagreement about the hours. A broker will review this."

You both get an email about it. No hours move yet.

In the Broker Panel, a broker can:

- read the exchange history and speak to both members; and
- if hours should move, adjust each member's balance with a clear reason.

The Broker Panel has no button to settle or cancel a disputed exchange. Balance adjustments do not change the exchange's **Disputed** status. Ask your coordinator what was done.

To avoid a dispute, agree the hours with the other member before you both confirm.

To report another kind of problem, such as someone not turning up, press **Report a problem** on the exchange in the phone app. The website does not have this button; contact your coordinator there.

[Go to this page](/exchanges)

## More guides in this topic

[How does an exchange work?](/help/members/exchanges/how_exchanges_work) [Requesting an exchange from a listing](/help/members/exchanges/request_exchange) [Accepting or declining a request](/help/members/exchanges/respond_to_request) [Starting and finishing the work](/help/members/exchanges/start_and_complete) [Confirming the hours](/help/members/exchanges/confirm_hours) [What does broker approval mean?](/help/members/exchanges/broker_approval) [Cancelling an exchange](/help/members/exchanges/cancel_exchange) [Rating an exchange](/help/members/exchanges/rate_exchange)

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