---
title: How does an exchange work? | Pairc Goodman
description: The steps from a first request to the hours moving between wallets.
canonical: https://pairc-goodman.com/help/members/exchanges/how_exchanges_work
generated: 2026-10-24T02:06:05.045Z
---Exchanges

# How does an exchange work?

The steps from a first request to the hours moving between wallets.

---

An exchange is how two members agree on help and record the hours. Everything is kept in one place, from the request to the final hours.

1. Request: you open a listing, press Request Exchange and propose the hours.
2. Answer: the member who posted the listing accepts or declines.
3. Approval: if your community requires it, a broker checks the exchange. A broker is a community coordinator who helps arrange exchanges.
4. Start: the member who posted the listing presses Start Exchange when the work begins.
5. Finish: they press Mark Complete when it is done.
6. Confirm: both of you confirm the hours worked.
7. Payment: when the confirmations agree, the hours move from the person who received help to the person who gave it.

You can follow all your exchanges on [My Exchanges](/exchanges) . Each exchange page has an **Exchange Timeline** showing every step.

The member who posted the listing always does the accept, start and mark complete steps, even when their listing is a request for help. On the exchange page they are shown as the **Provider** , and the person who sent the request as the **Requester** .

[Go to this page](/exchanges)

## More guides in this topic

[Requesting an exchange from a listing](/help/members/exchanges/request_exchange) [Accepting or declining a request](/help/members/exchanges/respond_to_request) [Starting and finishing the work](/help/members/exchanges/start_and_complete) [Confirming the hours](/help/members/exchanges/confirm_hours) [What does broker approval mean?](/help/members/exchanges/broker_approval) [Cancelling an exchange](/help/members/exchanges/cancel_exchange) [What happens if we disagree about the hours?](/help/members/exchanges/exchange_disputes) [Rating an exchange](/help/members/exchanges/rate_exchange)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)