---
title: Coordinator arrangement needed | Pairc Goodman
description: What to do when you cannot message a member directly because of safeguarding settings.
canonical: https://pairc-goodman.com/help/members/messages/coordinator_arrangement_needed
generated: 2026-10-24T02:05:53.292Z
---Messages

# Coordinator arrangement needed

What to do when you cannot message a member directly because of safeguarding settings.

---

Sometimes you cannot message a member directly. A red box appears at the top of the conversation, and you cannot send messages there.

## Coordinator arrangement needed

This member's safeguarding preferences say contact must be arranged by a coordinator. It is not a judgement about you.

1. Press Request coordinator help.
2. A note confirms the coordinator has been told.
3. A broker, administrator or coordinator will contact you to help arrange things.

## Community confirmation needed

Your community needs to confirm a safety check (sometimes called vetting) before you can contact some members. Press **Request review of my vetting** to ask a broker to look at your record. Do not send certificates or criminal-record details through messages.

## Safeguarding check temporarily unavailable

The safety rules could not be checked at the moment, so messaging is paused. Wait a little and press **Check again** . If it keeps happening, ask a coordinator.

[Go to this page](/messages)

## More guides in this topic

[Sending a private message](/help/members/messages/start_conversation) [Voice messages and attachments](/help/members/messages/voice_and_attachments) [Editing and deleting your messages](/help/members/messages/edit_delete_messages) [Removing or restoring a conversation](/help/members/messages/archive_delete_conversations) [Translating messages](/help/members/messages/message_translation) [Why does it say a coordinator may review messages?](/help/members/messages/coordinator_review_notice) [Blocking a member](/help/members/messages/blocking_members)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)